Kayak Tour and Rental Policies
Please arrive 15 minutes prior to your scheduled reservation time.
RESERVING TOURS & RENTALS: You may reserve by phone or in person . Once we have confirmed your dates, we require a credit card number along with card name and zip code and CVV to reserve your tour or rental.
Reservations must be made at least 24 hours in advance and
we recommend reservations be made at least 1 week in advance.
REFUND POLICY PLEASE READ CAREFULLY
If you cancel for any reason up to 8 days in advance there is no charge. If you cancel with less than 8 days notice or are a no show, you will be charged the full amount owed. Credit card payments are processed ~7
days prior to your tour or rental date. If a card comes back as invalid, we will make an attempt to contact the customer via phone. If we are unable to resolve the problem within 24 hours, we will open those slots back up and void your reservation.
By making a reservation and providing your credit card number, you agree/acknowledge this policy and authorize Chadwick Bros. Marine, Inc. ~ Down East Kayaks, to charge the amount owed as stated above. If Chadwick Bros. Marine/Down East Kayaks is forced to cancel for any reason, you will be refunded the full amount.
Inclement Weather
In the event that Chadwick Bros. Marine/Down East Kayaks is forced to cancel a tour or rental due to inclement weather, you have the option of rescheduling; otherwise you will not be charged.
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